Overheard in training : “We don’t say No to our customers, no matter what it takes.” The intent of this outlook is noble : Our customer is King. Surely it is exactly what we as customers want to hear? But what if you knew that in order to satisfy your request bad things have to happen?… Continue reading The customer is King
I recently had the privilege of spending a day in the company of Nancy Kline, author of Time to Think. I use Nancy’s work extensively and I like to introduce leaders and teams to the Thinking Environment and Thinking Partnerships. This was the first time I got to meet Nancy, experience a Thinking Environment created… Continue reading Help Others To Think
I was eavesdropping in the queue whilst waiting to board a plane. Two businessmen were discussing the faux pas of a colleague. “Well at least he isn’t quite as bad as Fred. He was USELESS! Always busy working on his daughter’s school projects, never available when we needed him, really!” My job very often is… Continue reading Asking a fish to climb a tree
Household garbage has become invisible to the more affluent amongst us. Driving behind a garbage truck I realised that we don’t have to care how much garbage we generate, since it gets moved from our doorstep to a municipal dump, somewhere out of sight. The problem is still there, but it is not our problem.… Continue reading Corporate refuse removal
Recently at the Cape Town Sevens Rugby event I watched spectators build a tower with empty plastic beer glasses. It was quite spectacular – we were in the nose bleed seats, 4 or 5 storeys above ground and the tower nearly reached the roof of the stadium before it collapsed! I observed the spontaneous and… Continue reading Let’s do this fun thing!