Overheard in training : “We don’t say No to our customers, no matter what it takes.” The intent of this outlook is noble : Our customer is King. Surely it is exactly what we as customers want to hear? But what if you knew that in order to satisfy your request bad things have to happen?… Continue reading The customer is King
Have you ever watched a conversation go wrong before your very eyes? When I read the conversation above I found myself wincing. And immediately thinking of the 6th Agile principle: “The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.” Maybe these two gentlemen would have rubbed… Continue reading How dare you?